ITIL is the only consistent and comprehensive documentation of best practice for ICT Service Management.
ITIL has been developed in recognition of organisations' growing dependency on ICT and embodies best practices for ICT Service Management.
Here at Affinity IT Services Ltd we believe that employing ITIL is the most effective way to provide a truly focused, high quality ICT Service to our customers.
The best practice processes promoted in ITIL® support and are supported by, the British Standards Institution's standard for ICT service Management (BS15000). The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on ICT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality ICT services.
The Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage ICT operations and services. The main objective of ITIL is to align the business and it’s Information Technology, with the two key areas employed by Affinity IT being; Service Support and Service Delivery. Service Support and its component parts help an organisation to efficiently manage software, hardware, and human resources to ensure continued and uninterrupted business operations.
ITIL defines a broad range of processes that are considered best practice, here is a breakdown of the processes used within the ITIL framework:
- Incident Management
- Problem Management
- Change Management
- Service Level Management
- Continuity Management (DR)
- Release Management
- Capacity Management
- Financial Management
- Availability Management
- Security Management
- Service Desk Management
Affinity IT Services utilises many aspects of the ITIL framework to ensure that your business receives the highest possible level of ICT Service.
Please click here for more information on ITIL and its benefits.
If you would like to speak to about how our use of ITIL can help your business then please call us on 0114 362 7000 or email us via info@affinityit.co.uk