Our most basic IT Support service is our fix on fail package and is available both on a contract and pay as you go basis.
The primary goal of our reactive ‘fix on fail’ it support package is ‘to restore normal services as quickly as possible and minimise the adverse impact on business operations’, thus ensuring that the best possible levels of service quality and availability are maintained. Affinity IT Services can provide it’s customers with a fully ITIL compliant Service Desk function based on 20 years technical IT support experience within the IT sector.
Your Incidents will be logged and managed in line with the ITIL framework. In the event that we are unable to resolve your issue at the first attempt, it will be categorised and prioritised accordingly. That said, we will strive to provide the highest level of ‘Quick-wins’ and ‘First Time Fixes’. This high quality of telephone support is aided by our use of remote control tools, we can simply connect to your PC wherever you are and deliver a resolution to your issue.
Benefits:
- Improved Customer Service
- Increased accessibility through a single point of contact, communication, and information
- Better-quality and quicker turnaround of requests
- Improved teamwork and communication
- Enhanced focus towards service provision
- A reduced negative business impact
- Improved usage of IT support resources and increased productivity of business personnel
- More meaningful management information to support decisions.
If you would like to speak to one of our highly trained and experienced consultants about the support options available from Affinity then please call us on 0845 388 1591 or email us via info@affinityit.co.uk